Home Living Room Cable Routing & Device Zone Basics

×

Privacy Policy

Effective Date: December 15, 2025

Last Updated: December 15, 2025

1. Introduction

Home Living Room Cable Routing & Device Zone Basics ("we," "us," or "our") respects your privacy and is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

2. Personal Information We Collect

We collect the following categories of personal information:

• Identification Information: Full name, email address
• Geographic Information: Province of residence
• Preference Information: Main learning focus and interests
• Technical Information: IP address, browser type, device information, cookies, and usage data
• Communication Records: Records of correspondence with our support team

3. How We Collect Your Information

We collect personal information through:

• Direct submission via forms on our website
• Automated technologies including cookies and analytics tools
• Email communications and customer support interactions
• Third-party service providers who assist in operating our website

4. Purposes for Collection and Use

We collect and use your personal information for the following purposes:

• To provide you with educational materials and guides about cable routing and device zone basics
• To communicate with you about our services and respond to inquiries
• To improve our website, content, and user experience
• To analyze usage patterns and develop new educational content
• To comply with legal obligations and enforce our Terms of Service
• To protect against fraudulent or unauthorized activity
• To send marketing communications where you have provided consent

5. Legal Basis for Processing (PIPEDA Compliance)

We process your personal information based on:

• Consent: You have provided explicit or implied consent for collection and use
• Contractual Necessity: Processing is necessary to fulfill our service obligations
• Legal Obligations: We are required by law to collect or retain certain information
• Legitimate Interests: Processing is necessary for our legitimate business purposes, provided it does not override your privacy rights

6. Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who assist with website hosting, email delivery, payment processing, and analytics
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: When required by law, court order, or legal process
• Protection of Rights: To protect our rights, property, or safety, or that of our users or the public

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. Data Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Restricted access to personal information on a need-to-know basis

While we strive to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active customer accounts: For the duration of the relationship plus 7 years for legal compliance
• Marketing communications: Until you withdraw consent or opt-out
• Technical logs: Typically 12-24 months unless required for security or legal purposes
• Financial records: 7 years in accordance with tax and accounting requirements

After the retention period, we securely delete or anonymize your personal information.

9. Your Privacy Rights Under PIPEDA

Under PIPEDA, you have the following rights:

• Right of Access: Request access to the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal information
• Right to Withdraw Consent: Withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions
• Right to Challenge Compliance: Challenge our compliance with PIPEDA
• Right to File a Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at privacy@devicezone.ca.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our cookie practices, including types of cookies used and how to manage them, please refer to our Cookie Policy.

11. International Data Transfers

Your personal information may be stored and processed in Canada or other countries where our service providers operate. When we transfer personal information outside Canada, we ensure appropriate safeguards are in place to protect your information in accordance with PIPEDA requirements.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@devicezone.ca.

13. Marketing Communications and Opt-Out

With your consent, we may send you marketing communications about our services. You can opt-out at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us at hello@devicezone.ca
• Updating your communication preferences in your account settings

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

Privacy Officer
Home Living Room Cable Routing & Device Zone Basics
Email: privacy@devicezone.ca
General Inquiries: hello@devicezone.ca
Address: Calgary, Alberta, Canada

You may also contact the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca
Toll-free: 1-800-282-1376

×

Terms of Service

Effective Date: December 15, 2025

Last Updated: December 15, 2025

1. Acceptance of Terms

By accessing or using the Home Living Room Cable Routing & Device Zone Basics website and services (the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services. These Terms constitute a legally binding agreement between you and Home Living Room Cable Routing & Device Zone Basics ("we," "us," or "our"), operating in Calgary, Alberta, Canada.

2. Scope and Description of Services

We provide educational content, guides, and informational resources about cable routing basics and device zone placement awareness for residential living rooms in Canada. Our Services are intended solely for educational and informational purposes. We do not provide professional advice, installation services, or technical support for specific products or installations.

3. Educational Purpose and No Guarantees

IMPORTANT NOTICE: Our content is provided for general awareness and educational purposes only. We make no guarantees, warranties, or promises regarding:

• Safety outcomes or compliance with electrical codes or standards
• Performance improvements to your devices or living space
• Specific results from implementing any practices described in our materials
• Fitness for any particular purpose or individual circumstances

You acknowledge that cable routing and device placement decisions should be made based on your individual circumstances, and you should consult qualified professionals for specific technical or safety advice.

4. User Account and Registration

To access certain features of the Services, you may need to register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable federal, provincial, or local laws or regulations
• Infringe upon the intellectual property rights of others
• Transmit any harmful, threatening, abusive, defamatory, or obscene content
• Engage in any activity that could damage, disable, or impair the Services
• Attempt to gain unauthorized access to any portion of the Services
• Use automated systems to access the Services without our permission
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest personal information of other users

6. Intellectual Property Rights

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, images, videos, software, and compilations, are the exclusive property of Home Living Room Cable Routing & Device Zone Basics and are protected by Canadian and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes. You may not:

• Reproduce, distribute, modify, or create derivative works from our content
• Use our content for commercial purposes without written permission
• Remove or alter any copyright, trademark, or proprietary notices
• Reverse engineer or extract source code from our software

7. Payment Terms and Fees

Certain Services may require payment of fees. When applicable:

• All fees are stated in Canadian Dollars (CAD)
• Fees are charged in advance and are non-refundable except as specified in our Refund Policy
• You authorize us to charge your chosen payment method for all fees incurred
• We reserve the right to change fees with 30 days' notice to existing customers
• Failure to pay fees may result in suspension or termination of access
• You are responsible for all taxes associated with your purchase

8. Subscription Terms

If you purchase a subscription-based Service:

• Subscriptions automatically renew at the end of each billing period unless cancelled
• You may cancel your subscription at any time through your account settings
• Cancellations take effect at the end of the current billing period
• No refunds are provided for partial subscription periods unless required by law
• We may modify subscription benefits with reasonable notice

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

We do not warrant that:

• The Services will be uninterrupted, secure, or error-free
• The content is accurate, reliable, or complete
• Any defects will be corrected
• The Services will meet your specific requirements

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HOME LIVING ROOM CABLE ROUTING & DEVICE ZONE BASICS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER ARISING OUT OF CONTRACT, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability for any claims arising from your use of the Services shall not exceed the amount you paid us in the 12 months preceding the claim, or $100 CAD, whichever is greater.

11. Indemnification

You agree to indemnify, defend, and hold harmless Home Living Room Cable Routing & Device Zone Basics and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your breach of applicable laws or regulations

12. User Responsibilities and Assumption of Risk

You acknowledge and agree that:

• You are solely responsible for evaluating the suitability of our content for your situation
• You assume all risks associated with implementing any practices or suggestions
• You should consult qualified professionals before making any significant changes
• We are not liable for any damages, injuries, or losses resulting from your use of information obtained through the Services

13. Third-Party Links and Content

The Services may contain links to third-party websites or services. We do not endorse, monitor, or assume responsibility for any third-party sites or content. Your use of third-party sites is at your own risk and subject to the terms and conditions of those sites.

14. Termination

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

• Your right to use the Services ceases immediately
• You remain liable for all obligations incurred prior to termination
• Provisions that by their nature should survive termination shall remain in effect

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located in Calgary, Alberta, Canada, and you consent to the jurisdiction of such courts.

16. Dispute Resolution

In the event of any dispute arising from these Terms or your use of the Services, you agree to first contact us to attempt to resolve the dispute informally. If the dispute cannot be resolved within 30 days, either party may pursue resolution through the courts as specified in Section 15.

17. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

19. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and Home Living Room Cable Routing & Device Zone Basics regarding your use of the Services and supersede all prior agreements and understandings.

20. Contact Information

For questions or concerns about these Terms of Service, please contact:

Legal Department
Home Living Room Cable Routing & Device Zone Basics
Email: legal@devicezone.ca
General Inquiries: hello@devicezone.ca
Address: Calgary, Alberta, Canada

×

Refund Policy

Effective Date: December 15, 2025

Last Updated: December 15, 2025

1. Overview

Home Living Room Cable Routing & Device Zone Basics is committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are provided for digital products and services purchased through our platform. All refunds are processed in accordance with Canadian consumer protection laws.

2. 14-Day Digital Product Guarantee

We offer a 14-day money-back guarantee for eligible digital products and services. If you are not satisfied with your purchase, you may request a full refund within 14 calendar days from the date of purchase, provided you meet the eligibility criteria outlined in Section 3.

3. Refund Eligibility Criteria

To be eligible for a refund, all of the following conditions must be met:

• The refund request is made within 14 calendar days of the original purchase date
• You provide a valid reason for the refund request
• You have not violated our Terms of Service or Acceptable Use Policy
• The product or service has not been extensively used or accessed beyond a reasonable evaluation period
• You have made a good-faith effort to resolve any issues with our customer support team
• The purchase was made directly through our official website or authorized channels

4. Non-Refundable Items and Services

The following items and services are NOT eligible for refunds:

• Free products, promotional items, or complimentary services
• Gift cards or credit vouchers
• Services that have been fully delivered or completed
• Purchases made more than 14 days ago
• Custom or personalized consultations that have been scheduled or completed
• Third-party products or services purchased through external links
• Subscriptions that have been cancelled after the renewal date (see Section 11)

5. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Contact our refund team at refunds@devicezone.ca
• Step 2: Include your full name, email address used for purchase, order number or transaction ID, and date of purchase
• Step 3: Provide a brief explanation of why you are requesting a refund
• Step 4: Submit any relevant documentation or screenshots if applicable
• Step 5: Await confirmation of receipt (typically within 1-2 business days)

Alternatively, you may submit a refund request through your account dashboard if you have created an account with us.

6. Refund Review Process

Once we receive your refund request:

• We will acknowledge receipt within 1-2 business days
• Our team will review your request and may contact you for additional information
• The review process typically takes 3-5 business days
• You will receive a decision via email within 5-7 business days of your initial request
• If approved, processing will begin immediately; if denied, we will provide a detailed explanation

7. Refund Processing Timeline

If your refund request is approved:

• Processing Time: Refunds are processed within 5-7 business days of approval
• Credit Card Refunds: Typically appear within 5-10 business days, depending on your card issuer
• PayPal Refunds: Usually processed within 3-5 business days
• Bank Transfer Refunds: May take 7-14 business days to appear in your account
• Currency: Refunds are issued in the original currency of purchase (Canadian Dollars)

8. Refund Method

Refunds will be issued using the same payment method used for the original purchase. If the original payment method is no longer available:

• We may require you to provide alternative payment information
• Additional verification may be required for security purposes
• Processing may take longer if a different refund method is necessary

We do not offer refunds in the form of store credit unless specifically requested by the customer and agreed upon by our team.

9. Partial Refunds

In certain circumstances, we may offer partial refunds, including but not limited to:

• You have used a significant portion of the product or service
• The refund request is made after the standard 14-day period but within reasonable time
• There are technical issues or errors that impact only part of the product
• A mutually agreed-upon resolution that benefits both parties

Partial refund amounts will be determined on a case-by-case basis at our sole discretion.

10. Refunds Due to Technical Issues

If you experience technical problems preventing you from accessing or using our services:

• Contact our support team at hello@devicezone.ca immediately
• We will work with you to resolve the issue within a reasonable timeframe
• If we cannot resolve the issue within 7 business days, you will be eligible for a full refund
• Documented evidence of the technical issue may be required

11. Subscription Cancellations and Refunds

For subscription-based services:

• You may cancel your subscription at any time through your account settings
• Cancellations take effect at the end of the current billing period
• No refunds are provided for the unused portion of the current billing period
• If you cancel within 14 days of your initial subscription purchase, you are eligible for a full refund
• Subsequent renewals are non-refundable unless there are extenuating circumstances

12. Exceptions and Special Circumstances

We may grant refunds outside of our standard policy in cases of:

• Extended service outages or technical failures on our end
• Unauthorized or fraudulent transactions
• Significant errors in product description or pricing
• Medical emergencies or other extenuating personal circumstances (documentation may be required)
• Compliance with legal requirements or court orders

Such exceptions are evaluated on a case-by-case basis and are granted at our sole discretion.

13. Fraudulent Refund Requests

We take fraudulent refund requests seriously. If we determine that a refund request is fraudulent or made in bad faith:

• The request will be denied
• Your account may be suspended or terminated
• We reserve the right to pursue legal action
• You may be prohibited from making future purchases

14. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company:

• Please contact us first to attempt to resolve the issue directly
• Chargebacks initiated without prior contact may result in account suspension
• We will provide all necessary documentation to your financial institution
• If a chargeback is found in your favor, access to services may be revoked
• You will be responsible for any fees we incur as a result of the chargeback

15. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with a new "Last Updated" date. Material changes will be communicated to existing customers via email. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

16. Consumer Rights Under Canadian Law

This Refund Policy does not affect your statutory rights under Canadian consumer protection legislation. If there is a conflict between this policy and applicable law, the law shall prevail. Residents of certain provinces may have additional rights regarding refunds and cancellations.

17. Contact Information for Refunds

For all refund-related inquiries, please contact:

Refund Department
Home Living Room Cable Routing & Device Zone Basics
Email: refunds@devicezone.ca
General Inquiries: hello@devicezone.ca
Address: Calgary, Alberta, Canada

We strive to respond to all refund requests within 1-2 business days.

×

Cookie Policy

Effective Date: December 15, 2025

Last Updated: December 15, 2025

1. Introduction

This Cookie Policy explains how Home Living Room Cable Routing & Device Zone Basics ("we," "us," or "our") uses cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies in accordance with this policy. This policy should be read in conjunction with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners. Cookies typically contain:

• A unique identifier
• The site name and some digits and numbers
• An expiration date

3. Types of Cookies We Use

We use the following categories of cookies:

A. Strictly Necessary Cookies

These cookies are essential for the website to function properly and cannot be disabled. They include:

• Session cookies that maintain your logged-in state
• Security cookies that authenticate users and prevent fraudulent use
• Cookie consent cookies that remember your cookie preferences

B. Functional Cookies

These cookies enable enhanced functionality and personalization:

• Language preference cookies
• Form data storage to prevent loss of information
• User interface customization preferences

C. Analytics and Performance Cookies

These cookies help us understand how visitors interact with our website:

• Page view tracking
• User journey and navigation patterns
• Error detection and diagnostic information
• Load time and performance metrics

D. Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness:

• Tracking conversions from advertisements
• Retargeting and remarketing activities
• Social media integration and sharing
• Interest-based advertising preferences

4. First-Party vs. Third-Party Cookies

First-Party Cookies: Set directly by our website and used to provide core functionality and collect analytics data.

Third-Party Cookies: Set by third-party services we use, such as:

• Google Analytics for website analytics
• Payment processors for secure transactions
• Social media platforms for content sharing
• Advertising networks for campaign tracking

5. Session vs. Persistent Cookies

Session Cookies: Temporary cookies that expire when you close your browser. Used for maintaining your session while navigating the site.

Persistent Cookies: Remain on your device for a set period or until manually deleted. Used for remembering your preferences across visits.

6. Purpose and Legal Basis for Using Cookies

We use cookies for the following purposes:

• Essential Operations: To provide core website functionality (legal basis: legitimate interest)
• User Experience: To remember your preferences and improve usability (legal basis: consent)
• Analytics: To understand website usage and improve our services (legal basis: consent)
• Marketing: To deliver relevant content and measure campaign effectiveness (legal basis: consent)
• Security: To protect against fraud and unauthorized access (legal basis: legitimate interest)

7. Specific Cookies We Use

Examples of cookies used on our site:

• cookie_consent: Stores your cookie consent preferences (12 months)
• session_id: Maintains your login session (Session)
• _ga: Google Analytics - distinguishes users (2 years)

8. Your Cookie Choices and Consent

When you first visit our website, you will see a cookie consent banner. You can choose to:

• Accept All Cookies: Allows all cookie categories to function
• Decline Optional Cookies: Only essential cookies will be used
• Manage Preferences: Select specific cookie categories (where available)

Your consent is stored for 12 months, after which you will be asked to renew your preferences.

9. How to Withdraw or Change Your Consent

You can withdraw or modify your cookie consent at any time by:

• Clicking the "Cookie Settings" link in the footer of our website
• Clearing your browser cookies (see Section 10)
• Contacting us at cookies@devicezone.ca

Please note that withdrawing consent for essential cookies may affect website functionality.

10. Managing Cookies in Your Browser

Most web browsers allow you to control cookies through their settings. You can:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific websites
• Delete all cookies when you close your browser
• Enable "Do Not Track" features

For instructions on managing cookies in specific browsers:

• Chrome: Settings > Privacy and security > Cookies and other site data
• Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions

Note: Blocking cookies may impact your ability to use certain features of our website.

11. Third-Party Cookie Management

For cookies set by third parties, you can manage preferences through:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Advertising Cookies: Digital Advertising Alliance of Canada (youradchoices.ca)
• Social Media: Manage privacy settings in your social media accounts

12. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals to websites. Currently, there is no industry standard for how to respond to DNT signals. We do not currently respond to DNT browser signals, but you can use the cookie management options described in this policy to control tracking.

13. Mobile Device Identifiers

If you access our website through a mobile device, we may use mobile device identifiers (such as Apple's IDFA or Google's Advertising ID) for similar purposes as cookies. You can manage these settings through your device settings:

• iOS: Settings > Privacy > Advertising > Limit Ad Tracking
• Android: Settings > Google > Ads > Opt out of Ads Personalization

14. Cookies and Children's Privacy

Our website is not directed to children under the age of 18, and we do not knowingly collect information from children. If you believe a child has provided us with personal information through cookies, please contact us immediately at privacy@devicezone.ca.

15. International Data Transfers

Some of the third-party services we use (such as analytics providers) may transfer cookie data outside of Canada. When this occurs, we ensure that appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

16. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of material changes by:

• Posting a notice on our website
• Updating the "Last Updated" date at the top of this policy
• Requesting renewed consent where required by law

We encourage you to review this policy periodically.

17. Contact Us About Cookies

If you have questions or concerns about our use of cookies, please contact:

Cookie Compliance Officer
Home Living Room Cable Routing & Device Zone Basics
Email: cookies@devicezone.ca
General Inquiries: hello@devicezone.ca
Address: Calgary, Alberta, Canada